If the remote control stops working with the awning it needs to be reset.
Awning remote not working.
Try to reset the motor to factory mode.
Controller located close to the unit but does not work or operates intermittently from a wall.
A retractable awning is a practical addition to a patio or deck area as it allows you to choose whether you receive shade or sunlight during pleasant summer weather.
If they are not able to assist please contact somfy s customer service department at 1 800 22 somfy.
The awning s motor or remote control is usually to blame when the unit stops working as you expect.
When unpacking your awning take care to protect the awning from accidental damage or soiling.
Standard awnings using a sunea rts motor.
If the led illuminates and the motor is receiving power and the motorized window covering is still not responding to the remote control please contact somfy at.
Please review the steps below to familiarize yourself with the procedure before attempting to complete them.
Verify that the red light on the remote transmitter comes on when you press and hold the button.
The awning s settings and electricity supply are also common sources of trouble.
If it does not jog continue to the next step.
Remote a wall switch and a timer and the motor is a member of 4 groups then 12 channels.
Do not drop or drag the awning on the ground.
Most retractable awnings are made of a canvas material that is treated with some kind of weatherproofing agent.
Cassette awnings using a sunea rts motor.
If your automated awning stops working wait 10 to 15 minutes to let the motor cool off and the awning should work properly again.
Because of the way a retractable awning is designed it needs to be able to easily roll out and back.
Canvas is certainly going to hold up better than other materials but it s not infallible.
The awning does not seem to have the right tension.
Motorized awning this procedure should only be performed if the remote transmitter does not operate the motorized awning.
The awning does not function properly now it will move in and out with the remote but operates very slowly and does not lock into the travel trailer the switch on the wall for operating the awning works sporadically most of the time this switch will extend the awning but not retract it.
The remote control works without problems under most conditions but on occasion it may lose its connection with the motor control unit.
The awnings are operated with buttons on the motor control or by a remote control.
When the blind or awning stops functioning let the motor cool down for.
When removing the clear protective wrap from the awning do not use a knife or box cutter to cut plastic wrap as you could accidentally slice into your awning fabric.
